Big Business Experience
Small Business Experience
Driven, energetic & resilient, with 14+ years of broad global senior management experience from various countries, roles, companies & industries (eCommerce, eGaming, FinTech & Loyalty), and a track record of success.
Director, co-owner & co-founder of a growing global consultancy business, making an impact as a board member, advisor, consultant, mentor & speaker.
Well connected with a strong global network of senior managers, top employees & consultants, and leading suppliers & agencies.
Ability to define & develop strategy but also dive into the details when needed, implementing practical Agile methodologies, in large companies, scaleups, SMEs, and hands-on startup environments.
2001 – 2005 B.Sc – with distinction – in Industrial Engineering and Management from The Technion, Israel Institute of Technology.
Key areas of Expertise
- Customer Experience (CX)
- Digital Transformation
- Budget and P&L management
- Product Management
- Product Development
- CRM & Loyalty
- Customer Service (CS)
- User Experience (UX)
- Data & BI
- Digital Marketing
- Sales & Business Development
- Supplier Management & Contracting
- Mentoring & coaching
Co-founded a global consultancy business, providing high-impact strategic yet pragmatic consultancy, maximizing efficiency, value add & ROI. Improving the way businesses attract, convert & retain customers digitally, and grow profitably as a result.
Judge, eCommerce & Payment Awards, Dublin, September 2019.
Advising for Loops Rewards on coalition loyalty strategy, local GTM & end-to-end CX.
Member of Ambler Primary School board, working with the Head Teacher and management team to further improve quality of teaching & learning.
Career coach / mentor, helping & supporting people of all ages and levels of work experience in advancing their careers.
Leading a digital transformation at Bio-Medical Research / Slendertone, including revolutionizing website & digital marketing, achieving record-breaking profitable revenue growth.
Transforming Data into a business-value generating department in Betsson Group, driving multimillion EUR profitability uplift through both cost savings and revenue increase.
Establishing CRM as a leading force at payleven (now SumUp), connecting all departments and making it a customer-centric company.
Leading the delivery of Nectar Local from concept to launch in Yell, the most complicated product in the loyalty space.
Building & executing an improvement plan in Stan James, creating a strong change and achieving above-target results.
Leading a unique state-of-the-art CRM product at 888.com, resulting in an increase in operational productivity across all departments.